TERMS AND CONDITIONS

Booking

Once a consultation/training event has been booked, a confirmation of the booking will be sent with details of the venue, time, costs and any other information that is required to ensure the consultation/event runs smoothly.  All instructions must be followed to ensure the safety of all those involved.  Failure to do so may result in the cancellation of the consultation/event with no refund.

​For consultations/ training events the full fee is required at the time of booking in order to secure your place. Unfortunately, if payment is not received on booking, you may lose your place. Bookings must be made 24hrs in advance

It is the responsibilityof the client to ensure that they are available at the correct time, on
the correct day of the consultation/training event.  Failure to do so will result in the cancellation of the consultation/training event with no refund.

Refunds and Cancellations

Refunds will only be given if a cancellation is made by Dogtails and Dreams Ltd.  

Training walks. Dogtails and Dreams will plan walks to suit all weathers as we all have to walk our dog in all weathers.  If in cases of extreme weather it may be necessary to move online  or to an indoor training session if no suitable outdoor location is available to protect us from the elements.

If an event cannot take place, a training session will be organised for an alternative time.

If the client needs to rearrange a consultation or training session, they must give notice

24hrs - Training walks

48hrs - 1-2-1 consultation.

Payment

Payment is accepted by bank transfer at the time of booking.

Attendance

Consultations/Training visits

To ensure you gain the most from the consultation, all family members  or friends who come into regular contact with the dog(s) are encouraged  to be present. A behavioural consultation does however take up to 1  1/2 hours and so it is advised that children under the age of 5 have an  adult who is able to supervise and if necessary take them into a  different room during the consultation.

Safety and Responsibility

Consultations

In order to ensure the best outcome for  you and your dog(s), it  is essential that all dog(s) are placed securely in another room prior to a home visit. Introductions will then be made during the consultation. 

Consultations, Training visits and Events

Although every precaution is taken to ensure the highest safety standards, the safety of both yourselves, your pets and your property remains your responsibility;

• All instruction and Training methods to be followed by the owner/handler
• Clients can be asked to leave at any stage if they are unable or unwilling to follow the  instruction and advice and we believe that this results in causing a danger to other persons or animals.
• Training Problems and difficulties encountered to be reported via telephone, e-mail or at the next lesson
• Dog to be handled competently and safely and be under your control at all times when on a  training walk or consultation. Each owner to take responsibility for their dog.
• Dog to be kept on a lead at all times unless otherwise instructed. Please have  a sensible lead of 4ft and made of leather or nylon (with a handle and trigger clip) no retractable leads.
• Other equipment that we recommend should be fitted correctly and used as per the manufacturers guidelines
• If your dog does not benefit from the group environment and your dog is not learning , disrupting others learning or not enjoying the session we may refer you to the OH MY DOG program.
• Dogs which have behavioural problems will need more time and patience attention to reach a manageable  outcome. 
• Any faeces deposited to be cleaned up.
• When you bring your dog to a training session, you do so at your own risk. Some of the other dogs may display reactivity or anxiety around  dogs or people. Dogs are not always predictable in their behaviour and although the risk is minimal, that is the nature of a dog training environment. Please respect everyone’s space.
• Aggressive dogs must be muzzled.
• By booking with Dogtails and Dreams Ltd, you are accepting that participating in the training and or modification of your dog’s behaviour may pose a risk of injury to yourself and your dog. You also are accepting responsibility for ensuing that anyone who accompanies you to a  consultation is aware that they do so at their own risk.
• Dogtails and Dreams Ltd will not accept responsibility for any accidental damage to property owned  by yourself, if damage is made to any property of DogtaiIs and Dreams Ltd, this  will be replaced or fully compensated. 

If any accidents or injuries occur, they must be immediately reported to myself at the time they occurred to ensure the correct safety  protocols are followed.

Insurance

Dogtails and Dreams Ltd is fully insured with Pet Business Insurance (recommended by the Kennel Club).

By booking with Dogtails and Dreams Ltd, you agree that you have appropriate pet insurance for your dog.  Some pet insurers will pay for behaviour training modifications if recommended by a vet.